Head of Instagram Adam Mosseri is acknowledging recent mistakes in Meta’s moderation processes on Threads and Instagram. For example, Meta unexpectedly deleted my account this week because it thought I was underage, the company locked my colleague’s account because she joked about dying in a heatwave, and others have seen their posts disappear with no clear reason why. “Threads Moderation Failures” has been trending this week — putting more pressure on Meta’s moderation processes.
Now Mosseri admits that Meta is having problems with those processes and has publicly posted that acknowledgment on Threads. He explains there’s a “tool” that broke, which apparently did not show human reviewers “sufficient context” before they made posts and…